Question 1

How does Udrive work?

Accepted Answer

Udrive is a self-drive car rental app for Dubai and the UAE. Download the app, register with your driving licence and Emirates ID (or passport for tourists), find a car near you, unlock it in the app, drive, and return it to any official parking zone. Street rentals are charged by the minute, hour, or day. Monthly subscriptions are delivered to your door.

Question 2

Is there a deposit or security fee to rent a car with Udrive?

Accepted Answer

No. Udrive does not charge a security deposit on any plan — daily, weekly, monthly, or long-term subscription. There are no registration fees or hidden charges. A refundable AED 5 fee may be charged to verify your payment method, which is immediately returned.

Question 3

What is included in a Udrive street rental?

Accepted Answer

Every Udrive street rental includes comprehensive insurance, free fuel, and free parking in official parking zones. There are no registration fees or hidden charges. Additional costs may apply for Salik tolls, parking violations, or fines from authorities.

Question 4

Can tourists rent a car with Udrive?

Accepted Answer

Yes. Tourists aged 21 and above with at least 6 months of driving experience can rent from Udrive. You will need your passport and a valid driving licence or international driving permit. No UAE driving licence is required for tourists.

Question 5

Which cities does Udrive operate in?

Accepted Answer

Udrive operates across Dubai, Abu Dhabi, Sharjah, and Ajman. Monthly subscription vehicles are delivered across these cities. Street rental cars are available at parking locations throughout Dubai.

Question 6

Does Udrive offer monthly car rentals?

Accepted Answer

Yes. Udrive Monthly is a subscription-based car rental service for periods of 1 month to 12 months. Plans include delivery to your door, maintenance, comprehensive insurance, and zero deposit. Prices start from AED 1,499 per month. Visit udrive.ae/subscription to browse the fleet.

Question 7

How do I download the Udrive app?

Accepted Answer

The Udrive app is available on the Apple App Store and Google Play Store. Search for 'Udrive' and download the app. Log in using your registered phone number or email — no password required, just a one-time OTP.

Question 8

Does Udrive provide insurance?

Accepted Answer

Yes. Every Udrive rental includes basic comprehensive insurance. You can upgrade to Collision Damage Waiver (CDW) or Full Damage Coverage (FDC) for additional protection at a small extra cost.